LIVE WEBINAR: August 23, 2011 8:00 AM PDT, 11:00 AM EDT
Today's business environment requires flexibility, collaboration and
sharing of knowledge inside and outside the organization.Customer
support teams are especially challenged in finding the knowledge assets
they need.As product variety and complexity increase, traditional
search techniques that rely on text make it difficult or impossible to
locate the relevant knowledge necessary for problem resolution.
Genus
Technologies (http://www.genusllc.com) has introduced KnowlegeView - a
breakthrough solution for authoring, organizing, searching and securely
retrieving a broad base of tacit knowledge. KnowledgeView boasts a
search experience that is optimized for the absolute best performance
and the absolute shortest path from the request to the answer. Through
its innovative use of IBM® Content Management and Ephox EditLive
http://www.ephox.com, KnowledgeView easily and gracefully facilitates
tacit organizational knowledge. The result: a dynamic content management
system that reduces support costs and fosters knowledge sharing and
collaboration inside and outside the enterprise.
During this webinar, experts from IBM, Genus and Ephox will discuss how a joint customer is leveraging KnowledgeView to:
- Provides better and faster customer support
- Reduces operational costs
- Reduces employee training time
- Consolidates a multitude of knowledge bases into one
Presenters include representatives from IBM, Genus Technologies and Ephox. The webinar will feature a demo of the integrated solution.
